Billing & Tax Invoices

Hadar is built for UAE-resident operators first. Pricing is set in AED on the website and in the product — there is no marketing-rate USD conversion that lands you with a surprise FX line on your card statement. Every invoice issued to a UAE-resident tenant is a Federal Tax Authority-compliant Tax Invoicewith the supplier TRN, 5% VAT line, and the words “Tax Invoice” printed exactly as the regulation requires. For tenants outside the UAE we still display AED as the source of truth and charge in your local currency at the rate fixed at the moment of capture, so refunds and credit notes never drift due to FX movement.

Plans, billing cycles, and tiers

Starter: monthly only, charged on the activation anniversary. Best for solo agents and small brokerages.
Growth: monthly or annual. Annual carries a two-month discount and is the most common cohort for established Dubai brokerages running a small inside-sales team.
Enterprise: annual order form, net-30 invoicing available on request, custom WhatsApp template volume, and the option to negotiate 99.95% availability in the SLA.

Payment providers

Hadar runs payments through more than one processor by design. Different providers have different strengths in the UAE corridor: AED card acceptance, GCC currency support, regional bank capture, recurring-billing reliability, and chargeback handling. Today we route between Stripe, Creem, and LemonSqueezy depending on tenant residency, card BIN, and payment method. From your side this is invisible — your receipts, retries, and Tax Invoice always come from Hadar with consistent formatting. If a charge fails on one provider, Hadar can re-attempt on another without re-prompting you for card details, which materially improves involuntary churn in our cohort.

Accepted methods: Visa, Mastercard, and AmEx through the providers above. Enterprise tenants may pay by bank transfer against an issued invoice; please quote the invoice number in the SWIFT or local-transfer reference field.

FTA-compliant tax invoices

Every Tax Invoice issued to a UAE-resident tenant contains: Hadar's legal name and 15-digit supplier TRN, the tenant's legal name and recipient TRN, a sequential invoice number, the issue date and date of supply, line items priced in AED, the VAT line at 5%, the total inclusive of VAT, and the words “Tax Invoice”. The recipient TRN is now required for tax invoices to B2B tenants over the AED 10,000 threshold — Hadar will block the issuance of a B2B invoice that lacks a valid 15-digit recipient TRN rather than ship a non-compliant document. Tax Invoices are retained for the statutory five-year period.

To register your TRN, open Settings > Billing > Tax Information, paste the 15 digits, and save. Hadar validates the format and checksum, runs the TRN against the FTA verification endpoint, and rewrites the next pending invoice in place if you register before the next billing run. If you change your registered TRN, the prior invoices remain as historical record — they are not retroactively rewritten, in line with FTA guidance.

Credit notes

When a refund, correction, or downgrade-related adjustment is needed, Hadar issues a Credit Notethat references the original Tax Invoice number. Credit notes are themselves FTA-compliant — they reverse the VAT in proportion to the credit, carry both TRNs, and carry the words “Credit Note”. We freeze the FX rate to the rate of the original invoice so a credit raised weeks later does not under- or over-pay the customer because the dirham has drifted against their card currency. Service credits arising from SLA breaches are applied as line items on the next invoice rather than as credit notes, because they are a fee discount and not a reversal of supply.

Wallet credits and usage-based billing

WhatsApp message volume, voice agent minutes, and AI token usage above the plan's included quota are billed against a per-tenant wallet. Top up from Settings > Billing > Wallet. The wallet balance and a burn-rate forecast (days remaining at the trailing seven-day average) are surfaced in the dashboard header and on the billing page. Hadar emails the billing contact at 80%, 95%, and 100% wallet depletion. At zero balance, billable consumption is paused — incoming WhatsApp and voice traffic continues to be received, but outbound sends that would consume wallet credit are queued and surfaced in the inbox until you top up or enable auto-top-up.

Idempotent payment retries

Card payments on the public internet fail transiently for a hundred reasons: 3DS step-up timeouts, bank network blips, momentary fraud-score spikes. Hadar attaches an idempotency key to every payment intent so a retry never produces a duplicate charge — even when the first request reached the bank but the response was lost on the way back. Customers sometimes click Pay twice when a card screen looks frozen; that double-click cannot produce a double charge on Hadar. The same key is replayed if the background reconciliation job has to resume after a deployment, so cross-deploy boundaries are also safe.

Refund flow

Refund requests are handled from Settings > Billing > Invoice history. Workspace admins can request a partial or full refund against any invoice within the last 12 months. Where the underlying charge was on a card, the refund returns to the same card; where it was a bank transfer, we return to the originating IBAN on file. Refund-driven Credit Notes are emitted automatically and posted to your invoice history.

Proration

Mid-cycle plan upgrades are prorated on the day of the change — you pay the difference for the remainder of the cycle, and the next full cycle bills the new plan. Downgrades take effect at the end of the current paid period; you retain access to the higher tier through the period you have already paid for, with no surprise mid-cycle feature removals.

Disputes and chargebacks

Before raising a chargeback with your card issuer, please email billing@hadar-ai.com. We resolve the vast majority of billing disputes within one business day; chargebacks against a Tax Invoice already filed with the FTA require a Credit Note to be issued before we can refund, so the direct route is faster for everyone. Persistent chargeback activity against a workspace triggers a provider-side review and may pause new charges until resolved.